0452 158 004
0452 158 004
Welcome to RYA Cleaning Services. By using our website or booking and receiving our cleaning services, you agree to the following Terms & Conditions. Please read these terms carefully before making a booking.
RYA Cleaning Services provides professional cleaning services for residential and other properties as agreed with the customer. The exact services provided will depend on the service selected, the property, and the requirements discussed at the time of booking.
Bookings can be made by contacting RYA Cleaning Services using the details provided on our website.
Customers are responsible for providing accurate information about the property, including its location, size, condition, access requirements, and the type of cleaning required.
A booking will be considered confirmed once the service details have been agreed upon with RYA Cleaning Services.
Prices may vary depending on the size and condition of the property, the type of cleaning required, the time involved, and any additional services requested.
Any quote provided is based on the information available at the time of booking. If the condition or requirements of the property differ significantly from what was originally described, the final price or service time may need to be adjusted.
Payment is due as agreed at the time of booking or before completion of the service where applicable.
Customers are responsible for ensuring that payment is made in full and on time. Additional charges may apply for services or requirements that were not included in the original booking.
If you need to cancel or reschedule a booking, please provide as much notice as possible.
Late cancellations or repeated rescheduling may be subject to a cancellation fee where applicable. Any applicable fee will be communicated to the customer before being charged.
Customers must provide safe and reasonable access to the property at the agreed service time.
If our team cannot access the property due to missing keys, incorrect access information, locked gates, or other circumstances outside our control, the booking may be delayed, shortened, or cancelled.
Customers are responsible for informing RYA Cleaning Services about any relevant property conditions, hazards, fragile items, special requirements, or areas that require particular care.
Customers should secure valuable, fragile, or personal items before the cleaning service begins.
We aim to provide a high-quality and professional cleaning service. However, certain stains, marks, odours, mould, built-up dirt, or damaged surfaces may not be completely removable.
Cleaning results can vary depending on the age, condition, material, and level of dirt on a surface.
Our team will take reasonable care while providing cleaning services. If you believe an item or property has been damaged during a service, please notify RYA Cleaning Services as soon as possible so the matter can be reviewed.
We cannot accept responsibility for pre-existing damage, normal wear and tear, unstable items, or items that were not suitable for cleaning.
For the safety of our team and customers, we may refuse or stop a cleaning service if we believe the property contains unsafe conditions, hazardous materials, aggressive animals, or other serious risks.
Customers are responsible for informing us of any known hazards before the service begins.
Customers should ensure that pets are safely secured if they may interfere with or pose a risk to our cleaning team.
RYA Cleaning Services cannot accept responsibility for pets that escape or are injured due to failure to secure them appropriately.
If you are unhappy with any part of our service, please contact us as soon as possible and provide details of your concern.
We will review the matter and, where appropriate, work with you to resolve the issue fairly and reasonably.
The content on the RYA Cleaning Services website is provided for general information. We make reasonable efforts to keep the information accurate and up to date but do not guarantee that all website content will always be complete or error-free.
You must not misuse, copy, reproduce, or interfere with the website or its content without permission.
Our website may contain links to third-party websites. These links are provided for convenience, and RYA Cleaning Services is not responsible for the content, availability, or practices of third-party websites.
To the extent permitted by applicable law, RYA Cleaning Services will not be responsible for losses or damages resulting from circumstances outside our reasonable control or from pre-existing conditions, unsafe property conditions, or inaccurate information provided by the customer.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.
RYA Cleaning Services may update these Terms & Conditions from time to time to reflect changes to our services, business practices, or legal requirements.
The updated version will be published on this page, and continued use of our website or services after changes are published may constitute acceptance of the updated terms.
If you have any questions about these Terms & Conditions, please contact us:
RYA Cleaning Services
Phone: 0452 158 004
Email: ryacleaningservices26@gmail.com